Each customer will be considered to have read and agreed to our terms
and conditions once they open an account with KP Logistics Limited. We
also advise account holders to examine the terms and conditions on a
regular basis to stay informed of any potential updates. After completing
the registration process, each customer will receive our U.S.A. mailing
address and a unique mailbox number, where products should always be
mailed.
If your shipping address is incomplete, you risk being charged for using an
erroneous address or having your goods sent to the wrong recipient. It is
the customer's responsibility to ensure that the merchant properly
packages their items for shipping to ensure safe delivery and prevent harm
to people, property, or the item.
Customers with multiple packages available for collection are required to collect the first set of available packages before any additional packages can be released or all must be collected at once.
As a result, KP Logistics disclaims liability for items harmed by outside
parties, such as internet retailers or customs officials in Jamaica. Only
products that were harmed or lost while under our control are subject to
liability. Invoices and other pertinent shipping documentation must be
submitted before package arrive in Jamaica.
Please be advised that all customers shipping with our company are
required to declare the contents of their shipment. If you disagree with this
policy, you are welcome to consider other shipping options.
Liability Notice
KP LOGISTICS is not liable for any loss or damage to customer goods,
mail, or shipments before they enter the KP LOGISTICS network.
Facilitator Notice
KP LOGISTICS does not engage in the trading of goods and acts solely as
a facilitator. As such, we are not responsible for any losses resulting from
incorrect purchases, items that do not perform as described online, or any
discrepancies between the item’s performance and the seller’s description.
KP LOGISTICS is not liable for any loss or damage to customer goods that
are not carefully and properly packaged according to shipping requirements
and best practices. It is the customer’s responsibility to ensure that
shipments are prepared to withstand the transit process.
Packaging Responsibility and Dispute Notice
Proper packaging is the sole responsibility of the shipper or merchant. KP
LOGISTICS is not responsible for ensuring that items are correctly or safely
packaged and will not be held liable for any damage to fragile or breakable
items. All claims related to packaging or damage must be resolved directly
between you and the seller. KP LOGISTICS will not mediate or participate
in any disputes between you and the seller.
Shipping fragile items are shipping at your own risk.
Liability for Lost or Misdelivered Items
KP LOGISTICS is not responsible or liable for the loss of cash, items
purchased online, items delivered to the wrong address, or stolen goods
before they enter our facility.
Liability and Settlement Notice
In the event that KP LOGISTICS is found liable for consequential loss
under any circumstances, the maximum settlement for uninsured
shipments is capped at US$50.00.
KP LOGISTICS Claim and Settlement Policy
KP LOGISTICS’ total liability for any misplaced, lost, or damaged package
is strictly limited to a maximum of USD $50.00, under all circumstances.
KP LOGISTICS provides additional security options for packages valued
over USD $100.00 at an additional cost. Customers must contact the office
prior to shipping to arrange this coverage.
Customers must contact KPLOGISTICS prior to placing an order if
additional insurance coverage is required.
Additionally, all shipments valued at USD $100.00 or more must be
declared and reported to FV LOGISTICS before shipping.
⚠️ Failure to notify KPLOGISTICS in advance will result in a maximum
settlement of USD $50.00 for any misplaced or lost package, regardless of
the item’s declared or actual value.
SELF PACKED PACKAGES
To avoid delays, please ensure that an email containing the required information is sent to us before your package is shipped to our warehouse.
Required Information
- Description of all items and quantities.
- Photo of the Receiver’s Government-Issued ID (front and back).
- Invoice (if available).
- Photo of the Receiver’s TRN.
- All information submitted must be clear and legible.
Important Notes
- Failure to provide accurate or complete information may result in customs delays, additional charges, or detention of your package.
- All items must be declared truthfully. False or incomplete declarations are the customer’s responsibility.
- Packages containing prohibited or restricted items will not be accepted for shipping.
- Self-packed packages may be opened and inspected for customs and security purposes if required.
FAILURE TO SUBMIT AN INVOICE
All customers shipping with KP Logistics are required to declare the contents of their packages by submitting a complete invoice. This process ensures compliance with customs regulations and helps protect customers from fraudulent claims.
What a Complete Invoice Must Include
- Order Number
- Screenshot of the Tracking Number from the seller or carrier
- Description of all items with a detailed cost breakdown
- Checkout Total showing the final amount paid
Submission Deadline
Invoices must be submitted after your package arrives at our U.S. warehouse but before it departs for Jamaica.
Why Invoices Are Important
Invoices are required for customs clearance and help verify ownership, ensuring that packages are released only to their rightful owners.
Consequences of Failing to Submit an Invoice
- Packages without invoices are more likely to be detained by Customs, which may result in a re-clearance fee.
- If KP Logistics successfully clears a package without an invoice, the customer is still required to submit the missing documentation.
- Packages will not be released until all required information has been been provided and verified.
- If a package is cleared without an invoice, storage fees will begin to apply after five (5) days if the required invoice has still not been submitted.
Avoid delays and additional charges by submitting your invoice on time.
UNKNOWN PACKAGE
An Unknown Package is any package shipped without the required KP Logistics courier code and mailbox number in Address Line 2.
To prevent your package from being classified as Unknown, please ensure you use the complete shipping address provided during registration, including:
- Your KP Logistics courier code
- Your assigned mailbox number
Example
KP Logistics 10001
Important: Failure to use the complete shipping address may result in your package being delivered to the wrong address or transferred to the Unknown Department.
Process to Retrieve an Unknown Package
Step 1: Submit the Required Information
Customers must provide:
- Delivery slip
- Tracking number
- Full name shown on the package
- Proof of the shipping address used when placing the order
Step 2: Investigation
Once all required information has been received, KP Logistics will conduct an investigation to verify ownership and locate the package.
Step 3: Retrieval Request
If the package is located, KP Logistics will submit a retrieval request to the Unknown Department using the information provided by the customer. The package will then be requested for shipment to KP Logistics.
Step 4: Retrieval Timeframe
The estimated retrieval time is 2–3 weeks. Please note that this timeframe may vary depending on the processing time of the Unknown Department.
Step 5: Liability
If the package is not successfully retrieved within one (1) month, neither KP Logistics nor the warehouse will be held liable for any loss, refund, or replacement of the package.
Step 6: Customer Notification
Once the package has been successfully retrieved and received by KP Logistics, the customer will be notified via email.
Retrieval Fees
The following retrieval fees apply:
- Soft Packages: JMD $1,000
- Boxes: JMD $1,000–$2,500, depending on the size of the package.
Avoid Delays
Always include your KP Logistics courier code and mailbox number in Address Line 2 when placing your order. Using the correct shipping address helps ensure your package is delivered directly to your mailbox and avoids unnecessary delays and retrieval fees.
